FAQ

Our support team is available from Monday-Friday to help resolve any issues that may arise! Please include your order number and email address associated with your order when reaching out to us. 
You can expect a response within 2-3 business days.

Do you ship to my location?


Yes! We ship worldwide.


How long does it take for my order to process before shipping?


It may take 3-5 business days for your order to be processed before it’s shipped. 


Holidays and the pandemic may result in increased processing and shipping time. 


How long does shipping take?


Shipping depends on the courier chosen, where you’re located, and how quickly we’re able to process your order. Most packages arrive within two weeks of their ship date. Orders shipped by Standard Shipping may take up to two months to arrive.


Holidays and the pandemic may result in increased processing and shipping time. Delivery estimates shown at checkout excludes processing time and applies once the package has been shipped.


What are the shipping options?


We offer shipping options through FedEx and Canada Post.


Are customs fees/VATs included in the shipping cost?


Any additional fees incurred from a package are the responsibility of the customer and are not included in the shipping cost. 


What if shipping is too expensive for my delivery location?


If you have a local store that is interested in carrying our products, have them reach out to us at support@cardamajigs.com!


Can I ship to a PO box?


Absolutely! Unfortunately FedEx is unable to deliver to PO boxes, so any orders placed that have delivery to a PO box and have chosen FedEx will be switched to an alternative (but comparable) delivery service from Canada Post (i.e. USPS or your local postal service). 


My address was incorrect and was unable to be delivered, what do I do?


Let us know at support@cardamajigs.com! We’ll either track your package down or get your items reshipped.


Customers are responsible for providing us with an accurate delivery address and may be charged a reshipping fee to send their package out a second time.


My items arrived damaged. What do I do?


Reach out to support@cardamajigs.com with images of the damaged item. 


There was an item missing from my order. How do I get it?


Let us know at support@cardamajigs.com


What is your return policy?


We don’t accept exchanges or returns on unwanted products and all sales are final once shipped. We are happy to reship any damaged products! Just let us know at support@cardamajigs.com


Can I order a custom design or custom pack of Cubeamajigs?


We do not offer the option to order Cubeamajigs with a custom design. Cubeamajigs designs are sold in singles and sets of 25 and we do not offer custom or “mix and match” sets. 


Why don’t I have a tracking number?


Small Packet and Standard Shipping do not come with tracking numbers (though our system occasionally believes an internal identification number from Small Packet orders, which you may receive as a “tracking number”). 


If you need a tracked service, please select one of our other options.


The token I want is in a pack. Can I get it individually?


Tokens sold in packs are no longer available individually.


I want a product that is sold out. Can I order it?


If an item is no longer listed or is out of stock, it is unavailable to order as we may not be restocking that design.


Cubeamajigs designs we’re currently waiting on to restock: Solid colours, clear, Lotus (Jason Engle) and Lotus (Ishton). 


Are there wholesale options available for stores/distributors?


Yes! For details on our wholesale or distributor options, please reach out to support@cardamajigs.com


Help! My question isn’t listed here. 


Contact support@cardamajigs.com with your inquiry! Please include the order number and email address used at checkout. We’ll get back to you within 2-3 business days!